Privacy Notice

Last reviewed: October 2026.

Invictus at Home Ltd respects your privacy and is committed to handling personal information fairly, transparently and securely. This notice explains how we use personal information collected through the public Invictus at Home website and through enquiries made to the group.

Who we are

Invictus at Home Ltd, company number 10363011, registered in England and Wales. Registered office: Enterprise House, Tenlons Road, Nuneaton, Warwickshire, England, CV10 7HR.

For the purposes of UK data protection law, Invictus at Home Ltd is the controller for personal information it decides how and why to use through this group website. You can contact us about privacy matters at info@invictusathome.co.uk.

What this website is for

This website is the public group website for Invictus at Home. It explains the group, its specialist businesses, history, community work and ways to contact us.

The public WordPress website is not the customer-account system for the individual businesses within the Invictus at Home Group. Customer accounts, bills, contracts, service records and other private customer information are handled by the relevant specialist business and, where applicable, its secure systems. Those businesses may provide their own privacy information for the services they operate.

Information we may collect

Depending on how you use the website, we may process:

• your name, email address, telephone number and organisation where you choose to provide them;
• the content of enquiries or messages you send to us;
• information supplied with a community-support, partnership or similar enquiry;
• newsletter or update preferences where a subscription facility is available;
• technical and security information needed to operate, protect and troubleshoot the website, such as IP address, browser/device information, server logs and security events;
• analytics or similar information where the relevant technology is enabled and the required consent or other lawful condition is in place.

Why we use personal information

We may use personal information to:

• respond to enquiries and route them to the appropriate Invictus business or team;
• consider community, sponsorship, partnership or support requests;
• send updates where you have asked to receive them;
• operate, maintain, secure and improve the website;
• understand how the website is used where analytics are enabled lawfully;
• meet legal, regulatory, accounting or security obligations;
• establish, exercise or defend legal claims where necessary.

Our lawful bases

The lawful basis depends on the activity. We may rely on:

• legitimate interests, for example to respond to ordinary business enquiries, operate and secure the website and administer the group;
• consent, for example for non-essential cookies or direct marketing where consent is required;
• contract, where processing is necessary to take steps you ask us to take before entering into a contract or to perform a contract;
• legal obligation, where we must process information to comply with the law.

Where we rely on legitimate interests, we consider the impact on your rights and interests before proceeding.

Cookies, analytics and similar technologies

We use Complianz to manage cookie and similar-technology information and consent on this website. Some technologies are necessary for the website to work or remain secure. Other technologies, such as analytics, are only used where the applicable rules allow us to use them.

You can review the current cookie information and change your choices through our Cookie Policy and consent settings.

Sharing information

We may share information where reasonably necessary with:

• another Invictus business when your enquiry clearly relates to that business;
• hosting, security, email, analytics, consent-management and other technology providers that support this website;
• professional advisers, insurers, auditors or authorities where necessary;
• another organisation where disclosure is required by law or is necessary to protect legal rights.

We do not sell personal information.

International transfers

Some technology providers may process information outside the United Kingdom. Where UK data protection law restricts an international transfer, we take steps intended to ensure that an appropriate transfer mechanism and safeguards are in place.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including any legal, accounting, security or dispute-resolution requirements. Retention periods may vary depending on the type of enquiry or record. We review retention arrangements as part of our data-protection governance.

Your rights

Depending on the circumstances, you may have rights to ask us for access to your personal information, correction, erasure, restriction, objection and data portability. Where processing is based on consent, you may withdraw that consent at any time without affecting processing carried out before withdrawal.

To exercise a data-protection right or ask a privacy question, email info@invictusathome.co.uk. We may need to confirm your identity before acting on a request.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Changes to this notice

We review this notice when the website, our processing activities or relevant legal requirements change. The review date at the top of this page shows when it was last checked.